UGC Maker Subscription Policies

Thank you for choosing UGC Maker. To ensure you fully understand our subscription policies, please read the following terms carefully.

1. Declaration

Before subscribing, please make sure you have a comprehensive understanding of our product features and subscription policies. By subscribing to our product, you confirm that you have read, understood, and fully accepted all the terms of this policy before making a purchase. If you have any questions about these terms, please feel free to contact us at any time.

2. Subscription Policies

  • Plans and Pricing: For details about our subscription plans and pricing, please visit our pricing plan page. Choose the plan that best suits your needs to get the optimal experience of generating high-converting UGC-style ads, product demo videos, and short-form content.
  • Annual Subscription (Recommended): Users who choose the annual subscription need to make a one-time payment and can enjoy a 20% discount compared to the monthly subscription. This option not only helps you save costs but also ensures uninterrupted access to all functions for a whole year, making it easy to generate UGC videos. Please note that the annual subscription will not automatically renew in the next year.
  • Monthly Subscription: After the first month's payment, the subscription will automatically renew from the next month. If the renewal fails due to your own reasons (such as insufficient balance in your bank account), your account will automatically switch to the free plan in the next month, and the use of video generation functions will be restricted.

3. Cancellation Policies

  • Annual Subscription Users: Since the annual subscription will not automatically renew in the next year, there is no need to cancel. You can continue to use all UGC video generation functions until the end of the subscription period.
  • Monthly Subscription Users: You can easily cancel your subscription through the "Subscriptions" menu in the workspace without paying any additional fees. Please note that your current subscription will remain valid until the end of the billing cycle, after which your account will switch to the free plan. All generated videos and settings saved in UGC Maker will not be lost.

4. Refund Policies

Before making a payment, please read the terms and conditions carefully.

It is strongly recommended that you familiarize yourself with the functions and usage methods of our product, such as how to generate videos from product links and how to customize video styles, before placing an order to avoid situations that may require a refund.

By ordering our products, you confirm that you have fully read and completely accepted the terms and conditions of this refund policy.

If you disagree with or do not accept the terms and conditions stated in this policy, please contact us to share your opinions, suggestions, or modification proposals. We greatly appreciate your feedback.

For any inquiries or general requests, please allow us up to 48 hours to respond.

As a SaaS service provider, all products and services provided by UGC Maker and its business units (focusing on AI-driven UGC video generation) are intangible and irrevocable.

In rare cases, we only accept refund requests for the following reasons:

  • Errors caused by our system malfunction that affect the generation of UGC videos.
  • Within 24 hours of the first payment (refunds are not supported for promotional activities).

Please note:

  1. The first payment refers to the initial payment and does not include renewals, plan upgrades, or repurchases.
  2. Refunds are not supported within 24 hours after the automatic renewal of the monthly subscription; in this case, you can cancel the subscription.
  3. Please provide a complete and valid refund reason related to UGC video generation issues and send an email to [email protected].
  4. We do not guarantee refunds for requests due to non-use or dissatisfaction with the generated UGC videos.
  5. Refunds are not supported for promotional prices.

This policy is designed to protect users while ensuring the sustainability of our services. Thank you for your understanding.

5. Contact Us

We always welcome your feedback and suggestions on UGC video generation and subscription services. For more information or if you have any questions, please feel free to contact us through the following channels:

  • Email: [email protected]
  • Live Chat: Click the chat icon in the lower right corner of the page
  • Response time: Within 12 working hours

Thank you for choosing UGC Maker. We look forward to providing you with high-quality services and an excellent user experience in generating UGC-style content!